Returns

30 Day Free Return Policy

Your satisfaction is our number one priority. Therefore you are entitled to one free exchange per paid order within 30 days of when your product is delivered.  

To start a return, please email us at contact@joanandjoy.com with your order number and which item you’d like to return. The item must be clean, unworn and shipped with original packaging to be accepted.

We will email you a free shipping label (U.S. customers only) so that your return process is seamless and easy. The package must be shipped to us within 5 business days of receiving the shipping label. You will then receive a store credit once our team has received the item you are returning.

If you are returning an item from outside the U.S., you will be required to pay the shipping fees.

 

Damaged Item

If your item is damaged, please email us within 30 days of receipt at contact@joanandjoy.com with a photograph clearly showing the damage to the item. Once we have reviewed your email and confirmed the damage, you will receive a refund to your payment method.